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About Virginia529

Careers

Customer Service Associate

Summary

As the largest 529 plan in the nation, Virginia529 helps students dream, save and achieve. We offer a variety of programs to help families save for future education expenses. Every day we continue to provide value to our customers through program enhancements, technology improvements, and education and scholarship opportunities.

Our employees are the heart of our organization’s success, which is why we believe in promoting an engaging, positive, and rewarding workplace.  Working for Virginia529 provides an opportunity to do meaningful work and contribute your talent to a collaborative organization. 

Our growing team is seeking a Customer Service Associate to work directly with our current and prospective customers. Following completion of the training program, the Customer Service Associate will work Monday-Friday, 10:00am-7:00pm. Extended hours may be required to accommodate the needs of the agency during high volume times of the year.

Apply at Jobs.virginia.gov

Responsibilities:

  • Help our customers and prospective customers navigate the college savings process via phone, email and chat
  • Assist with online access, applications and account set up, payments, and distributions of funds
  • Help families access their savings to pay qualified higher education expenses including calculating estimates for Prepaid529 contracts
  • Process account updates at the request of customers

Minimum Qualifications:

  • High School Diploma or equivalent required; Bachelor's degree preferred 
  • Three years’ experience in an office setting providing customer service; an equivalent combination of education and experience may be considered
  • Contact center experience in a finance field is a plus
  • Patience, friendliness, and a desire to help people realize their financial dreams
  • Excellent customer service and relationship building skills
  • Ability to understand, retain, and accurately communicate complex financial products and program descriptions 
  • Proficiency using Microsoft Office software

Work Environment:

Our Customer Service employees spend considerable time in a sitting, stationary position.  Essential functions of this job include operating a computer and phone, typing, and constantly communicating with customers on the phone and in writing.

Current Openings

Customer Service Associate

Our growing team is seeking a Customer Service Associate to work directly with our current and prospective customers.

Part-time Customer Service Associate

Our growing team is seeking a Part Time Customer Service Associate to work directly with our current and prospective customers.

Investment Analyst

We are hiring an Investment Analyst who will research and analyze asset allocation and strategies in support of the overall Agency policy and goals for investments.

Software Developer

We are hiring a Software Developer with experience or education in building full stack code including front-end, middleware, and cloud technologies.

More about Virginia529

About Virginia529

Get to know the history, mission, and savings programs of Virginia529.

Board Leadership

Virginia529 is governed by an 11-member board, consisting of experts in finance, investments, and education.

Reports

Review historical reports and current investment policies.

Procurement

Become a supplier of goods and services to Virginia529.