Consistent with guidance from the Commonwealth of Virginia in light of the recently declared State of Emergency to contain the spread of the novel coronavirus or COVID-19, the Virginia529 office at 9001 Arboretum Parkway currently is closed to visitors and participation in external meetings and events is suspended. Many of Virginia529’s employees are teleworking to ensure their safety and still maintain quality service to customers. Customer service representatives are available to respond to emails and phone calls and employees are conducting business operations as normal, ensuring the safe custody and investment of your contributions and timely processing of withdrawal and other requests.
Virginia529 is making every effort to minimize any disruption or processing delays for customers and apologizes in advance for any inconvenience that may result from this change in normal operations. Please note that this is an excellent time to start doing business securely and efficiently online – most transactions may be initiated online and that will ensure the fastest possible processing, with no delays for mailing, delivery and processing. Virginia529’s customer service team is available to assist you with online access as needed.
Be assured, Virginia529 is taking every precaution and has prepared for an event like this, as have all the agency’s investment and banking partners. Virginia529 remains calm and committed in the face of uncertain and quickly changing times and looks forward to normal operations as soon as is safely possible. Virginia529 will post additional information as it becomes available. Visit Virginia.gov for the latest information on how the Commonwealth of Virginia is approaching the current situation and for coronavirus updates.
The long-term impact of COVID-19 on operations are unknown at this time, and its impact on the economy and financial markets also is difficult to estimate. For commentary on weathering market instability, read “What Should Investors Do During Times of Market Uncertainty.”