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Smart Savers Blog

Customer Service Hold Times


Virginia529 offers a variety of digital account management options for account owners. If you’ve already set up online account access, and you’d like to withdraw funds from your account, you can sign in here.

Call volumes combined with the continuing impacts of COVID-19 are causing delays for phone customer service. Suggestions to avoid long waits on the phone include:

  • Access your account online by selecting My Accounts, then go to Manage My Accounts to conduct your desired business transactions.
  • Accept a Virtual Hold when you call and a Virginia529 customer service representative will return your call by the end of the day.
  • Contact Virginia529 by email at
  • If none of these options are feasible and you still need to contact Customer Service by phone, please be patient and you will be served as quickly as possible.

Resources to help you learn

Frequently Asked Questions

Find answers to the most common questions about 529 plans.

Smart Savers Academy

Tune in to a live episode and ask questions of the presenter, or watch a previously recorded webinar below.

Invest529 Portfolio Performance

Review and compare historical returns of Invest529 portfolios.